The Message Management screen is available at all organisation levels and allows administrators to be assigned as the recipients of certain system messages:

1. Defining one recipient for undeliverable eMail messages received as a result of failed transmissions from PECOS P2P.
2. Defining recipients for all replies received to any system generated order transmission or approval message.
3. Defining one recipient for error messages generated from failed workflow approval tasks and configuring an override eMail notification message.

The recipients of these eMail messages are selected from a list of available system administrators and it is recommended that an appropriate administrator be assigned to each setting in order to effectively manage potential configuration errors: both internal and external to PECOS P2P.

The level 2 (Company) provides the parent defaults and completion here is mandatory.

The same settings are provided for all L2 subordinate child organisations (i.e. levels 3 to 10) where configuration is optional. The system provides a check box as a means to identify when override settings are to be entered and invoked for an subordinate organisational level. The check box is called: "Override parent organisation message management definitions" and until selected, options are inactive and read only.

Where settings are not specifically provided for a subordinate organisation level (i.e. 3 to 10), the system will look up the organisation hierarchy until a parent setting is found, as far as level 2.

Where no valid recipient is defined at the L2, (i.e. the selection is empty or a selected administrator’s rights are retrospectively changed) all message failures and replies will be sent by default to the level 1 site administrator. In multi-organisational environments these messages will therefore be received by the Elcom Service Desk.

Security Note. Many organisations will employ spam filtering for eMail messaging. Problems may arise, for example, when an internal domain is present in a reply to address, for eMails that originate externally to that domain {for example, an eMail from admin@elcom.com will have a reply to as j.smith@myco.co.uk}.

Elcom strongly recommends that all failure and reply recipients are thoroughly tested prior to migrating into a live environment. If restrictions are experienced please contact the Elcom Client Services team in order for solutions to be discussed.

eMail Delivery Failures and Replies
Default Workflow Approver